Shipping policy
Colorween Shipping Policy
Last updated: September 12, 2026
Colorween is pleased to offer free worldwide shipping on all orders.
Order Processing
Orders are normally processed within 1–3 business days. Processing times may be longer during holidays, sales, or periods of high demand.
Once an order has been processed or shipped, it cannot be cancelled or changed.
Estimated Delivery Times
After processing, estimated delivery times are:
- Canada and United States: 7–15 business days
- United Kingdom and Europe: 8–18 business days
- Australia and New Zealand: 8–18 business days
- Other international destinations: 10–25 business days
These are estimates, not guaranteed arrival dates. Customs, carrier disruptions, weather, and other circumstances outside our control may cause delays.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking information. Tracking updates may take several business days to appear.
Multiple products in the same order may arrive in separate packages.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if you notice an error.
If the order has already been processed or shipped, we cannot guarantee that the address can be changed. Additional shipping costs may apply if the package must be resent.
Lost or Undelivered Packages
If your tracking has not updated for an extended period or your package has not arrived within the estimated timeframe, contact us at [support email].
We will investigate the shipment with the carrier. If the carrier confirms that the package was lost, Colorween will arrange a replacement. Refunds are only provided for confirmed manufacturing defects, except where otherwise required by law.
Packages Marked as Delivered
If tracking shows that your order was delivered but you cannot locate it:
- Check around your property and with other household members.
- Ask neighbours or building management.
- Contact the shipping carrier.
- Contact Colorween if the package remains missing.
We will assist with a carrier investigation where possible.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the customer’s responsibility and are not controlled by Colorween.
Shipping Delays
Colorween is not responsible for delays caused by customs, postal carriers, weather, holidays, labour disruptions, or other events outside our reasonable control.
Nothing in this policy limits any consumer rights that cannot legally be excluded.
Contact Us
For shipping questions, contact:
Email: Colourween@gmail.com