Colorween Return & Refund Policy

Last updated: September 12, 2026

All Colorween sales are final. We only provide refunds for products confirmed to have a manufacturing defect.

Eligible Manufacturing Defects

A manufacturing defect is a fault present when the product was made, such as:

• Torn or improperly stitched material upon arrival

• Major printing defects

• Markers arriving unusable due to a manufacturing issue

• Another defect that prevents the product from being used as intended

Minor colour or design variations are not considered manufacturing defects.

Items Not Eligible for Refund

We do not provide refunds for:

• Change of mind

• Ordering the wrong option

• Coloured, washed, used, or altered products

• Damage caused by misuse or improper care

• Normal wear and tear

• Minor differences in colour or appearance

Reporting a Defect

Contact [support email] within 30 days of delivery. Include:

• Your order number

• A description of the defect

• Clear photos or videos showing the issue

• Photos of the original packaging

Do not return the product unless our team provides return instructions.

Approved Claims

Once the defect has been reviewed and confirmed, we will offer an appropriate replacement or refund. Approved refunds will be issued to the original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Incorrect or Missing Items

If you receive the wrong product or something is missing, contact us promptly with your order number and photos. We will arrange an appropriate replacement.

Contact Us

For assistance, contact:

Email: Colourween@gmail.com

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer-protection laws.